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CodeRed®

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1. What is CodeRED®?

The CodeRED® Emergency Telephone Calling System is a high-speed telephone communication service utilized to deliver information regarding urgent situations. The system is geographically based, meaning that street addresses are used to select which telephone numbers receive notification calls in a given situation. The system works with both landline and mobile telephones, but a street address is required in either case. People who retain their telephone numbers when they move into the City (or to a new address within the City) must enter their new address into the database.

2. What types of emergencies will CodeRED® be used for and how often will it be used?

CodeRED® focuses on keeping the general public informed of issues or events that affect public safety and personal well-being. Examples of CodeRED® applications include missing person alerts, water boil advisories, environmental hazards, snow removal protocol, and optional severe weather advisories.

3. Why should I enroll in CodeRED®?

The Fairfield geographic database, and its corresponding list of landline telephone numbers, is used by the Emergency Communications Network (the company that operates CodeRED®). You should not assume that your telephone number is automatically included, especially if you do not maintain a landline, have an unlisted telephone number, or rely primarily on a mobile telephone. Please see the Who Should Enroll page.

4. How do I sign up for CodeRED®?

If you maintain a landline telephone number you may already be included in the CodeRED® Emergency Alert System database. You can check your status by clicking on the following registration link: . This will prompt you to create a CodeRED® account. From there you can enter, change, or add telephone numbers. CodeRED® subscribers can access and control their accounts from anywhere in the world through a secure Internet connection. CodeRED Login

5. Is there a cost for enrolling in CodeRED®?

There is no cost to enroll in the CodeRED® Emergency Alert System. It is one of the many benefits of living or doing business in the City of Fairfield.

6. Does enrollment in the CodeRED® Emergency Alert System automatically register me for the Severe Weather Warning System?

The Severe Weather Warning System is an optional service offered through CodeRED®, but you are not automatically registered for this service even if you are registered for standard CodeRED® services. Residents and businesses are strongly urged to register for the weather warning system via the CodeRED® registration link and/or to verify if they are currently registered for all desired services. Like CodeRED®, there is no charge for the weather warning service.

7. What if I don’t want all of the weather notifications provided by the Severe Weather Warning System?

The system provides notifications of severe thunderstorm and tornado warnings (the system does not provide notification of tornado watches). You can choose to be notified of all severe weather events or your choice of events. For example, you can choose to only receive notice of tornado warnings. The CodeRED® registration site will walk you through the process so that you can tailor your choices as you please. You can always change your preferences or remove your telephone number from the Severe Weather Warning System by accessing your online account.

8. Can I register more than 1 telephone number?

Yes, you can register both a landline telephone number and/or a mobile telephone number by accessing the registration site. In either case, you will need to provide the Fairfield address with which the telephone number is associated. If you have additional family members or business associates who use a mobile telephone, they can register their mobile telephones separately so long as each one uses the same address associated with the family or business.

9. What if I want to opt out of all CodeRED® notifications?

If you are registered and would like to opt out of the CodeRED® system totally, submit your request online.

10. What other communities use CodeRED®?

Examples of local communities using CodeRED® include Monroe, Middletown, Springdale, Blue Ash, Forest Park, Springfield Township and Sharonville, to name a few.

11. Can TTY/TDD (Telecommunications Device for the Deaf) equipment receive CodeRED® notifications?

Yes. When you register your telephone number there is an option to enter the TTY/TDD information.

12. What if I’m not home to receive the alert message?

The CodeRED® dialing system will leave emergency alert messages on your voicemail or your answering machine. If you do not have voicemail or an answering machine, or if your voicemail is full, CodeRED® will dial your telephone number a total of 3 times.

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Development Services

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1. Do I need a permit for my home improvement project?

We've provided a listing of projects that do and do not require permits. To discover which category your project aligns with please visit the Building Permits page.

2. My family would like to construct a swimming pool in our backyard. What do we need to do?

Permits and costs associated with swimming pool construction vary depending upon the project. Learn what permits you will need to obtain as well as other important guidelines by visiting the Swimming Pools Construction page.

3. How can I find out if a piece of property is located in the flood zone?

To find out if a property is in a flood zone, you may contact the Development Services Department at 513-867-5345. With the property's address, the Development Services Department can provide the necessary information.

4. How do I find out the zoning of a piece of property?

Please contact the Development Services Department at 513-867-5345. With the property's address, the Development Services Department can provide the necessary information. You can also use the Fairfield interactive maps page.

5. How can I determine the dimensions of my property?

The Building and Zoning Division can tell you the dimensions of your property. Call the department at 513-867-5318 with the address of the property in question and a staff member will provide you with the information.

6. Does Fairfield offer incentive programs for new or expanding businesses?

Yes, the City of Fairfield and its development partners utilize several incentive programs to encourage business growth and investment. Available programs include small business loan programs, property tax abatement's, infrastructure improvements, fast-track permitting, and employee training and referral programs. For additional information contact the Economic Development Division and view the Business Assistance Programs page.

7. Do I have to get a permit before I can open my new business?

In general, building permits are required before a business will be granted a certificate of occupancy. Any projects that involve building construction, electric, plumbing, HVAC, etc. needs a permit. Additionally, all business signage (permanent and temporary) needs a permit. In most cases, permits must be applied for be licensed contractors. In certain select circumstances, permits are not required. We recommend that before you begin your project you contact the Building and Zoning Division.

8. Where can I get a list of all businesses in Fairfield?

The Fairfield Chamber of Commerce maintains a mailing list of all businesses in Fairfield. Contact the Chamber at 513-881-5500 to ask about purchasing the business list and visit the Fairfield Chamber of Commerce website.

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Finance Department

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1. How is my utility bill calculated?

Water and sewer charges are based on the amount of water consumed each month. The sewer rate is a flat rate of $4.35 per 1,000 gallons of water used. The water rate is based on a combination of a minimum charge (which is assessed according to meter size) plus a charge for additional water used. For more information view the Public Utilities page.

2. How can I get a copy of the City's Comprehensive Annual Financial Report?

Copies of the report are also available at no charge to interested parties. To obtain a copy, contact the Finance Department by calling 513-867-5315. You may also download and view archives of the comprehensive annual financial report through the Fairfield Archive Center.

3. Does the city's Finance Department play a role in collecting estate taxes?

The Butler County Auditor acts as an agent for the tax commissioner of Ohio and is responsible for auditing the lock boxes of decedents who resided in their county. The monies collected from this source are distributed by laws: 36% to the State of Ohio and 64% to the taxing district in which the decedent has resided or owned property.

4. Where are you located?

The City of Fairfield Income Tax Division is located at
701 Wessel Drive
Municipal Building Annex
Fairfield, OH 45014

You may park in the lot adjacent to Veteran's Park. View more specifics and details of the Finance Department.

5. What is your tax rate?

The City of Fairfield's tax rate is 1.5%.

6. What if I have a question on my property taxes?

Property taxes are handled by the Butler County Auditor's office. The auditor's office can be reached at 513-887-3181.

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Fire Department

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1. Where can I get fire extinguishers refilled?

The Fairfield Fire Department does not service or refill fire extinguishers. Look in the yellow pages under "fire equipment" to locate companies which will refill extinguishers.

2. How can I safely dispose of hazardous materials?

The Fairfield Fire Department does not take any type of hazardous materials. Household hazardous waste must be disposed of according to state and federal laws and regulations. The Ohio EPA provides a "A Guide to Safe Management of Household Hazardous Waste" on its website. You may also contact the Butler County Solid Waste Management District at 513-887-3693. A Guide to Safe Management of Household Hazardous

3. Where can I file complaints about abandoned cars and property maintenance violations?

The City of Fairfield's Building and Zoning Division handles complaints regarding abandoned furniture, appliances, etc., on private property; housing code violations' abandoned cars on private property; and general property maintenance violations. For further information, contact the City of Fairfield Building and Zoning Division at 513-867-5318.

4. Will I be billed for fire or emergency medical services?

The City of Fairfield does not bill Fairfield residents for fire or EMS services. If the Fairfield resident has insurance coverage, his/her provider(s) will be billed for the EMS services. The Fairfield resident will not be billed for any insurance co-payments. Uninsured Fairfield residents will not receive a bill for EMS services. All non-residents of Fairfield will be billed for EMS services and are responsible for all charges, including insurance co-payments.

5. Where can I report a leaking fire hydrant?

To report a leaking or otherwise defective fire hydrant, contact the City of Fairfield Public Utilities Water Division at 513-858-7775.

6. Where can I report abandoned vehicles parked in fire lanes or on public streets?

To report a car abandoned on a public street or parked in a fire lane, contact the Fairfield Fire Department at 513-829-8201.

7. How can I report fire hazards?

Fire hazards, including hazards in the workplace, hazardous waste or any other problems that may be a fire hazard may be reported to the Fairfield Fire Department. All information pertaining to complaints is handled in a confidential manner. A fire hazard complaint may be reported by calling 513-867-5378.

8. Where can I direct comments about the service provided by the Fairfield Fire Department personnel?

Questions, concerns or comments pertaining to the Fairfield Fire Department personnel may be made in person at the department's administrative offices located at 375 Nilles Road or may be phoned in by calling 513-867-5379.

9. Where can I report suspected arson activity?

If you have reason to believe that a person is setting a fire or has just set a fire, call 911 immediately. Be prepared to describe the suspect, including physical features and clothing, as well as the location and nature of the suspicious activity. If you have information regarding a fire that has already occurred and is under investigation, please call 513-867-4254.

10. What steps should I take for a child with fire-playing behavior?

Children who play with fire place themselves, their families and their neighborhoods at risk. The Fairfield Fire Department juvenile fire setter program provides free intervention services to reduce the chances of further fire-play behavior. For additional information, please call 513-867-5378. For additional information, see the Help for Children Setting Fires page.

11. What type of fire extinguisher should I have in my home?

A home fire extinguisher should have at least a rating of 2A10BC. This can be used on ordinary combustibles, flammable liquids or energized electrical equipment.

12. Why is my smoke detector making a funny sound (chirping)?

Any time your smoke detector goes off, it's important to pay attention. If it is sounding its loud alarm because it senses the presence of smoke, check your home thoroughly. If you smell smoke and are unable to locate a fire, call 911 and the Fairfield Fire Department will send an engine to make sure that a fire isn't smoldering in a hidden area. If you don't smell smoke, the detector may be reacting to the presence of dust, steam or a small insect or spider. Dust and bugs can be removed by a vacuum cleaner. If steam from a nearby shower is affecting your smoke detector regularly, move the detector to a different location.

If the detector is just chirping, thumping or buzzing, it probably means that the battery is low. Replace the battery as soon as possible. Without a working battery, a smoke detector cannot do it job and the risk of dying in a fire increases greatly. For more information, contact the Fire Prevention Bureau at 513-867-5378 or visit our Smoke Detector Guide.

13. Do I need a carbon monoxide detector in my house?

Yes, carbon monoxide is a colorless, odorless gas that is produced by incomplete combustion of a hydrocarbon fuel. This could be caused by an improperly operating gas stove, gas water heater, oil or gas furnace, fireplace or kerosene heater. Even a motor vehicle operating in an enclosed space such as a garage could cause carbon monoxide to build up inside your home.

14. Do digital phones work with 911?

With the boom in digital telephone service, an increasing number of inquiries have been made to the City from residents considering a switch from traditional telephone service.

While digital phone service works with the Emergency 911 system and will transmit a caller’s address, residents should be aware that cable-based digital service will likely not work during power failures. While traditional land lines usually offer back-up power, digital customers may wish to have a cellular telephone should service be interrupted.

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General Taxes

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1. Does the City collect the personal property taxes paid by businesses located in Fairfield?

No. The Butler County Auditor, as an agent for the Ohio Department of Taxation, is responsible for administering the tangible personal property tax laws. Anyone in business in Ohio is subject to tangible personal property tax on equipment, furniture, fixtures and inventory used in business. The tangible personal property tax is distributed back to the local taxing districts in the same manner as real estate taxes.

2. When are you open?

The Income Tax Division is open from 8 a.m. to 5 p.m. Monday through Friday, except on holidays.

3. Do I need to file a return?

Consider these questions: 

1. Are you a resident of Fairfield? 
2. Are you 18 years or older? 
3. Are you retired or disabled and without any earned income? 
4. Are you self-employed and working in the City of Fairfield? 
5. Do you have rental property located within the City of Fairfield? 
6. Are you a business located in Fairfield or performing services within Fairfield? 

If you answered yes to any of the questions one through five, you need to file an individual return with the City of Fairfield. If you answered yes to question six, you need to file a Fairfield business return.

State of Ohio's Tax Finder.

4. How soon can I expect my refund?

We know that receiving refunds in a timely manner is important to our taxpayers. We strive to process refund requests as quickly as possible. Some taxing agencies issue refunds up front and “chase” any improperly refunded money later after reviewing. Here at the City, we review refund requests up front, which safeguards taxpayer money and helps prevent fraud. Refund requests are processed in the order in which they are received. In some situations, a filed return requesting a refund may be incomplete. If that happens, the account clerk to whom the refund is assigned will send a letter to the taxpayer requesting any additional information needed to complete the return. 

Because each return is unique and must be reviewed before a refund can be issued, we are not able to tell you exactly when your refund will be received. Under state law, municipalities do not have to pay interest on any overpayment so long as it is refunded within ninety days after the final filing date of the annual return or ninety days after the completed return is filed, whichever is later. However, the tax office strives to process returns more quickly than that. 

You are always welcome to call the tax office if you have questions or concerns about your refund request, but please keep in mind that the account clerk with whom you speak must work the oldest completed returns first and will not be able to expedite your refund.

5. My company will not withhold Fairfield taxes. What can I do?

If your company is located in a township or even a lower taxing district, you can ask your employer to withhold the difference; however, they are not required to by law. If they do not withhold for Fairfield, you will need to make quarterly estimated tax payments to Fairfield. Estimated payments are based on 100% of last year's tax liability or 90% of current year's tax liability of $200.00 or more after deducting Fairfield and city credits. Quarterly estimated payments are due on April 15th, June 15th, September 15th, and December 15th. Either the 100% of last year's or 90% of current year's tax liability must be paid in quarterly payments to avoid interest and penalties Quarterly estimate coupons are available in our lobby, the tax office or at: http://www.fairfield-city.org/214/Individual-Tax-Forms

6. Am I a resident of Fairfield? Is a property located in Fairfield?

You can use the following methods to determine if you reside within the City of Fairfield.
1. The State of Ohio’s Tax finder at: https://thefinder.tax.ohio.gov/StreamlineSalesTaxWeb/default_municipal.aspx to look up your address and find municipalities and income tax rates.
2. The City of Fairfield GIS (Geographic Information Systems) at: http://gis.fairfield-city.org/cofim/index.html
3. Call our office at (513) 867-5327 Monday through Friday from 8:00AM to 5:00PM to verify if an address is within the City. Note that the states’ finder system has not been verified with the City and may have discrepancies. Please notify the state or contact us if you find any such discrepancy.

7. If I have W-2 income and a schedule, can I use a schedule loss against my W-2?

Schedule losses cannot offset W-2 income. As of 2016 - Losses can be used to offset profits for up to five years. The losses expire after 5 years if they are fully or partially unused. Uses of these losses are subject to a 50% cap for tax years 2018 through 2022.

8. Does Fairfield have a school district tax?

The City of Fairfield does not have a school district tax. Our district number is 0902. 

There is a Fairfield Union School District in Fairfield County, district number 2304, which has a tax of .75%. If you see 2304 in your local city box, contact your employer to have them stop withholding. You will need to contact the State of Ohio Tax Department at 800-282-1782 to request a refund form.

9. I have rental property, do I need to file on the property with Fairfield?

Residents are required to file regardless of where property is located, but receive credit for taxes paid to other cities. Non-residents are required to file on rental property located within the City of Fairfield.

10. Do I have to file under the same status as I do my federal and state returns?

No, you do not have to file under the same filing status as the federal and state. If you are married, we ask you file jointly with Fairfield, regardless if you filed married filing separately for the federal and state returns. Persons living together but not married cannot legally file a joint return.

11. I have business expenses, can I claim them?

As of 2018 you can no longer claim 2106 expenses. For tax year prior to 2018 you can claim 2106 expenses against your W-2 income, subject to Federal limitations. However, if the wages were earned in another city, and taxes were withheld for that city, you would need to go back to that city and get a refund. If the other city's rate is less than our rate, you would be able to get a proportionate share of the expenses against the W-2 income. Please note, if you do get a refund from the other city, the credit claimed on your return for those taxes will be reduced and you will end up owing the balance to the City of Fairfield.

12. I have moved out of Fairfield, but keep getting letters and/or returns from you, what do I need to do?

This means your account with us is still active. We could be missing something as simple as a move out date, supporting documents, returns or your account has a balance due. You should inquire about why your account is still active and to do this please contact the City of Fairfield Income Tax Division.

13. How do I get a return?

Forms are mailed out in January of each year to all active accounts that have indicated they wish to receive forms or that have been recently added. During tax season (January through April) forms are also available in our lobby 24/7 or at the Fairfield Lane Library. If you do not receive a form, you can contact our office or visit our forms website at:

Individual: https://www.fairfield-city.org/214/Individual-Tax-Forms
Business: https://www.fairfield-city.org/254/Business-Tax-Forms

14. What needs to be included with my return?

A complete copy of your Federal Income Tax Form (1040, 1040A, 1040EZ, 1040X, including all W-2s, supporting schedules, such as Schedule C, E, K-1 from a partnership) need to be attached. If something is missing, the Income Tax Division will send out a letter requesting the information to complete the return. The return will not be considered filed until the missing information is received.

15. How do I handle credit for taxes paid to other cities?

The City of Fairfield's Tax credit for those residents working outside of Fairfield is 100%, but cannot exceed the City of Fairfield's tax rate of 1.5% 

For those employers that offer a courtesy withholding of residents tax, see the following table:

Work City Tax Rate %	Due to Fairfield %
0.0%	1.5%
1.0%	0.5%
1.5%	0.0%
2.0%	0.0%
2.5%	0.0%

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Geographic Information Systems (GIS)

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1. GIS stands for what?

Geographic Information Systems (GIS) is a technology that is used to view and analyze data from a geographic, or spatial, perspective. GIS links location to information, such as people to addresses, buildings to parcels, or streets within a network, and layers that information to give you a better understanding of how it all interrelates. You choose what layers to combine based on your purpose. Find more information on the What is GIS page.

2. What can you do with GIS?

- Map where things are
- Map quantities
- Map densities
- Find what's inside
- Find what's nearby
- Map change

You can learn more by visiting the
What You Can Do With GIS page.

3. What GIS technology does Fairfield use?

The City uses Esri's ArcGIS suite of GIS software.

The GIS is maintained by GIS staff, part of the Information Technology Division of the Finance Department. Dedicated staff include one GIS Administrator reporting to the IT Manager. Secondary GIS staff, those whose primary job function is not GIS, include 1 Wastewater GIS staffer, 2 Water GIS staffers, and 1 Public Works GIS staffer.

4. How accurate is Fairfield's GIS data?

The City's GIS data is generally between 1/100 feet to 2 feet of accuracy. Most data was created via heads-up digitization utilizing 3-inch pixel aerial photos at a scale of no less than 1 inch = 50 inches.

5. How often is the data updated?

GIS data updates are performed daily as city functions, such as water distribution, sewer collection, developmental reviews, building & zoning inspections, etc., trigger updates. It is the City's goal to keep the GIS database as close to real-time as possible.

Aerial photos were flown in 2000, 2005 and 2007. GIS staff have begun verifying all data written between 2001 and 2005 that was created from construction drawings or field data collection.

6. How is the data projected?

Fairfield's GIS data is projected utilizing the State Plane Coordinate System (1983) Ohio South projection with a Horizontal storage unit of 1 survey foot, Vertical storage unit of 1 survey foot and a storage center of 0sf, 0sf (X,Y). The geodetic datum is the North American (1983) with a reference ellipsoid of GRS80.

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Human Resources

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1. Do I have to apply online?

It is preferred that you apply online at our Current Employment Opportunities page; however, if you are unable to for some reason, please call the Human Resources Office at 513-867-5352.

Current Job Openings Page

2. How can I learn more about becoming a City of Fairfield Police Officer?

Read our brochure about the Police Department that gives standards for consideration and employee benefits. Also, feel free to contact the Human Resources Office at 513-867-5352 or via email at hr@fairfieldoh.gov with any questions.

Police Brochure (PDF)

3. How will I be contacted for an interview with the City?

When an opening occurs, online applications for that specific position are reviewed and candidates who meet established qualifications are contacted. If you applied for a Civil Service classified position, you will be notified by email confirming the date, time and location of the exam once the deadline for applications has passed. Generally, within two weeks after the examination, you will receive a notice of your test score. Once approved by the Civil Service Commission, the certified list of applicants is given to the hiring manager who contacts the applicants directly in order of placement on the certified eligibility list.

4. What benefits does the City provide to its employees?

The City strives to provide interesting and challenging jobs and work assignments, as well as pay that is fair and competitive. In addition, City of Fairfield employees participate in medical, dental, life and disability insurance. Other benefits include paid vacation and holidays, personal and sick days, attendance incentive and longevity award programs and participation in the Ohio Public Employees Retirement System (OPERS). There is also an employee assistance program available to employees, tuition reimbursement and training for advancements.

explanation of employee benefits.

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Income Tax

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1. Who has to file income taxes?

All Fairfield residents 18 years or older (including part year & retirees under the age of 65), property owners, and business owners are required by City Ordinance to file a City tax return each year on or before the federal due date, whether or not tax is due.

All businesses conducting business in Fairfield are required to file a tax return.

2. What has to be filed with income taxes?

Business Returns:
           A copy of your Federal Return and completed Schedule Y allocation.
 
 Individual Returns:
           -W-2 form(s)
                     -Federal 1040 tax return including:
                          -Schedule A, C, E, F and/or 4797, if applicable
                          -Documentation for any income reported on your Federal tax form as
                           "other income" (Line 21 of the Federal 1040 Form)
                          -Any other federal schedules or forms which document deductions or
                           or additions to your local tax return
                          -Copies of other local tax returns or refund requests you have filed

3. What is the current tax rate?

The income tax rate for Fairfield is 1.5%.

4. When should income taxes be filed?

The City tax return must be postmarked by April 15, unless a taxpayer requests an extension. Extensions received by the applicable due date and extensions with a Federal extension are automatically granted. 

5. Where is the Income Tax Office located?

View detailed contact information regarding the City of Fairfield Income Tax Division.

6. How can I get help regarding my income taxes?

If you are in need of forms or have any questions regarding current year estimated payments, the filing of the annual City of Fairfield income tax return, or prior year return(s), please feel free to call or visit the Tax Office.

The City of Fairfield Tax Office staff will be happy to assist with the completion of your individual Fairfield tax return at no charge.  Just bring all W-2s, 1099s, your Federal Form 1040 including Schedule 1, if used, and any other pertinent federal schedules to the Tax Office during office hours. No appointment is necessary.  

Filing early is highly recommended, as requests for assistance from the Tax Office increase dramatically as the tax filing deadline approaches.  

7. Who do I may the check out to?

Please make checks payable to "Fairfield Income Tax".

8. How do I register as an individual?

Complete and submit the following Individual Registration by mail, email, or fax.

Individual Registration

9. How do I register as a business/withholder?

Complete the following Business Registration and submit by mail, email, or fax.

Business Registration

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Municipal Court

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1. Where is the Court?

Next to the Police Department.

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Parks & Recreation

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1. How can I reserve a park facility?

To reserve a facility, call the Fairfield Parks and Recreation office at 513-867-5348, or stop by the Fairfield Community Arts Center at 411 Wessel Drive.  

For information about specific facilities, please see the Reserve a Park Facility page. 

Reserve a Park Facility page.

2. I'd like to register for a Parks and Recreation program, what do I need to do?

Register:

• Online

• In person at the Fairfield Community Arts Center at 411 Wessel Dr. 
• By phone: 513-867-5348

All fees for all programs have to be paid at the time of registration. 

Parks Programs Registration Form (PDF)

3. How do I contact a park ranger?

The City of Fairfield park rangers can be reached through the Fairfield Police Department dispatch at 513-829-8201.

4. What is the brush chipping program?

On the 2nd Saturday of each month, residents may drop off limbs at the north end of Waterworks Park on Groh Lane. The program operates from 8 a.m. until noon. You must be a Fairfield resident to use this program. For more information and guidelines, see the Chipping Program page.

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Public Utilities

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1. Where do I call to report a possible water main break?

Please call the Water Division at 513-858-7775 at any time.

2. My sanitary sewer is backing up. What should I do?

First, immediately stop all water usage, as backups are typically caused by plumbing problems within your home or business. Turn off washing machines, dishwashers, showers, and anything that uses water.

Second, after stopping all water usage, contact the Wastewater Treatment Facility at 513-858-7760 during the hours of 7 a.m. and 11 p.m. Your questions will be answered by a Wastewater professional and, if needed, a crew will be dispatched to the your home or business in a timely manner (during heavy rain events, calls will be responded to in the order they are received). During the hours of 11 p.m. and 7 a.m., contact the Water Plant at 513-858-7775. The Plant Operator will pass the complaint to the proper Wastewater personnel who will respond to the complaint.

3. I have a question about my City of Fairfield Utility Bill.

Please contact the Utility Billing Office at 513-867-5370 Monday through Friday between 8:00 AM and 5:00 PM.

4. Where can I report a leaking fire hydrant?

To report a leaking or otherwise defective fire hydrant, please contact the City of Fairfield Public Utilities Water Division at 513-858-7775.

5. Why are Boil Water Advisories issued?

A Boil Water Advisory is issued by officials anytime that all or part of the water system loses pressure or is “depressurized”. When a small section of the water system is affected, as it may be due to a water main break, water customers are notified via notices hung on their doors, through the CodeRED Emergency Communications Network or both methods. 

The water system is normally under pressure and the water is "pushing out" of water leaks or other outlets. When the system is depressurized, there is the possibility that contaminants may be “pulled in” to the water system. A Boil Advisory must be issued to let the public know of the possibility that microorganisms (bacteria) may be present and that by boiling the water as described, any living bacteria will be inactivated. A boil water advisory does not mean that contaminants have been found, only that conditions have developed that could result in a bacterial contamination. Under a boil water advisory, it is recommended that water be brought to a rolling boil and boiled for at least two minutes before consumption. Boil water advisories are a common occurrence for public water systems across the country.

6. Why does the City of Fairfield have a Backflow Prevention Program?

The City of Fairfield is required by Ohio State Law to administer a backflow prevention program as a means to protect the public water supply from potential contamination. Fairfield’s program is designed to prevent the flow of water from a customer’s private piping back into the public water distribution system. Backflow prevention is primarily accomplished through the installation of backflow prevention devices on a customer’s water pipes. Backflow prevention generally applies to Commercial and Industrial facilities. 

7. Who do I call about storm sewer problems?

The City's Public Works Department maintains storm sewers. Storm sewers can be identified as the large grates in streets and near curbs. Give them a call at 513-867-4200.

8. What is my responsibility regarding sewer as a home or business owner?

It is the home or business owner's responsibility to maintain the sewer lateral from the home or business to the sewer main. It is the City's responsibility to maintain the sewer main.

9. Is my home or property connected to the City's public water andor sewer system?

To find out if your home or business is connected to the City of Fairfield's public water and/or sewer system, give us a call at 513-858-7775. This service is free for our community.

10. I need to repair or replace my water and/or sewer line. What should I do?

This can be very costly, please give the Public Utilities Department a call at 513-858-7775, as we may have some suggestions or alternatives for you to consider. If you do need to have repair or replacement preformed, only a licensed plumber by the City of Fairfield can perform the task. Any plumber can apply for a license at the: Wastewater Treatment Facility 4799 Groh Lane Fairfield, OH 45014

11. I see raw sewage coming out of a manhole. What should I do?

This is called a Sanitary Sewer Overflow (SSO) and needs to be reported immediately. During the hours of 7a.m. and 11p.m., contact the Wastewater Treatment Facility at 513-858-7760, and during the hours of 11p.m. and 7a.m., contact the Water Plant at 513-858-7775.

12. Does the Public Utility Department Laboratory preform all analysis of water and wastewater samples?

With the exception of some nutrient testing and other specialized testing, our laboratory staff preforms all analysis.

13. Who should I contact if I experience problems with my water?

Questions concerning your water can be directed to 513-858-7775 between the hours of 8:00 a.m. and 5:00 p.m. For emergencies after business hours, you may also call the Water Division at 513-858-7775.

14. I see little blue and/or green flags with the Public Utility Departments telephone number in my area. What does that mean?

It means that there is probably an underground utility in your area that needs repair. The blue flags mark the location of our water main and the green flags mark the location of the sanitary sewer. This is a safety precaution so that our underground utilities do not get damaged during the excavation to make the repair.

15. How do I get information about the quality of the water produced by the Fairfield Water Treatment Plant?

During the first half of each year, the City of Fairfield issues our Consumer Confidence Report (CCR) to the citizens of Fairfield providing the results of our drinking water analyses for the past year. The USEPA and the OEPA set the water quality standards for safe drinking water. The water produced at our plant consistently meets or exceeds all of these requirements. If you have any questions about water quality, you may call the Water Division at 513-858-7775.

Consumer Confidence Reports

16. Do I have to use Duke Energy as my electric provider?

Most electric customers are allowed to choose an electric provider. For more information about the Ohio Customer Choice program, visit their website.

Energy Choice Ohio website.

17. How do I dispose of tree limbs or brush?

The City offers a call-in brush pickup service. For more information, contact the Public Works Department at 513-867-4200.

Brush and Limb Pickup page.

18. Who do I talk to about getting my garbage picked up?

The city contracts with a trash hauler. Currently Rumpke provides this service for Fairfield residents.

19. How do I dispose of my old large appliances (e.g. washer, dryer, refrigerator, stove, dishwasher)?

For information on disposing large appliances, visit Butler County Recycling and Solid Waste District. 

Butler County Recycles website.

20. How can I safely dispose of hazardous materials?

The Fairfield Fire Department does not take any type of hazardous materials. Household hazardous waste must be disposed of according to state and federal laws and regulations. For more information you may contact the Butler County Solid Waste Management District at 513-887-3693 or view this document, "A Guide to Safe Management of Household Hazardous Waste".

The Ohio Environmental Protection Agency website.

21. How can I safely dispose of unused medications or controlled substances?

Unused medications or controlled substances can be disposed of in the City’s “drug drop box” 24 hours a day, 7 days a week located in the lobby of the Fairfield Police Department at 5230 Pleasant Avenue.

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Public Works

Show All Answers

1. Questions About Trimming Near Power Lines

Why does the Utility Company trim trees near power lines?

The Public Utilities Commission of Ohio (PUCO) requires Utility Companies to inspect and clear their power lines on a regular basis.  This is critical to maintain reliable and safe electric power.

How much will be trimmed or cut?

Standards require 10 feet of line clearance.  However, that is a minimum standard and does not mean that only 10 feet of material will be trimmed.  Trimming is species-specific, taking into account the growth rate of trees and the length of time before trimmers will return to the same area.  Typically, limbs and branches will be trimmed to allow at least 12-14 feet of clearance on all sides of power lines.  Trees within transmission line easements (large towers) will be totally removed.

Who does the trimming? What standards do they follow?

The Utility Company usually hires private contractors to conduct routine tree trimming which follow standards developed by the Tree Care Industry Association (TCIA) and the International Society of Arboriculture (ISA) and the plan approved by the PUCO.

How will I know where tree trimming is scheduled to take place?

The tree trimming contractor will generally provide a flyer or attach a door hanger notifying the affected property of the upcoming trimming.

Are tree trimmers allowed to enter my property?

Power lines on private property are usually located in utility easement areas, which give Utility Companies or their contractors the right to enter and maintain those lines.  

What happens to the cut material?

Trees are considered a homeowner’s property.  Small debris may be chipped and removed by the contractor as part of jobsite cleanup, but larger limbs and branches are typically cut, stacked, and left on site for the property owner to use or dispose.  Disposal can be done through the city’s Brush and Limb Pickup Program.

Where can I get more information regarding Duke Energy’s Utility Trimming Program?

Duke Energy has a website dedicated to explain their Integrated Vegetation Management Program, it can be found by following the link below.

            https://www.duke-energy.com/community/trees-and-rights-of-way/how-we-manage-trees

 

Who can I contact if I have questions about trimming that will be done on my property?

If you have questions about work at your property, always contact the Utilities’ contractor first.  They should be willing to meet you at your property to discuss the work.  If that does not resolve your concerns, you should contact Duke Energy (800-554-6900) or Butler Rural Electric (513-867-4400).

2. Who do I contact to report a street light outage?

Duke Energy maintains most of the City's streetlights.  Streetlight repair can be requested by calling 1-800-544-6900 or by using their helpful online tool.  Information such as pole number and location will be helpful to them in identifying the light needing repair.

Roughly 80 street lights in the City are maintained by Butler Rural Electric.  If one of their streetlights is out, call 513-867-4400.

3. Who is responsible for the street tree in front of my house?

Trees located in the curb lawn area are the responsibility of the property owner, according to Fairfield Codified Ordinance 901.05(b).

4. Who do I talk to about getting my garbage picked up?

The city contracts with Rumpke.  Contact them with any questions at 1-800-582-3107.  Additional information can be found here.

5. How do I dispose of large appliances?

Appliances should be placed at the curbside on your regular trash day.  If disposing of an appliance containing refrigerant (such as a refrigerator, air conditioner, or freezer), the refrigerant must be removed by an appliance contractor prior to placing it at the curb for pickup.  For more information, contact Rumpke at 513-742-2900.

6. Where can I report a leaking water main or fire hydrant?

To report a leaking or otherwise defective fire hydrant, please contact the City of Fairfield Public Utilities Water Division at 513-858-7775.

7. Where do I report a dead animal in the road?

Contact Police for dead animal removal.  The number for non-emergency police dispatch is 829-8201.

8. Where can I find traffic count information?

Average Annual Daily Traffic data is collected and published by the Ohio Department of Transportation.  It is available on their Transportation Information Mapping System.

9. Can I install an irrigation system within the right of way?

We generally discourage this because we can’t guarantee it won’t be damaged by a construction project by the City or a utility company.  Any damage to private irrigation systems within the right of way will be the property owners’ responsibility to repair.  For any work being done in the right of way, the City recommends the property owner get a no-fee permit.

10. Can I request the City install a WATCH CHILDREN, CHILD WITH AUTISM, DEAF CHILD, HIDDEN DRIVE, etc. sign for my neighborhood or my property?

These types of signs are not listed in the Ohio Manual of Uniform Traffic Control Devices (OMUTCD) which is the manual that covers the design and placement of street signs. The City continues to restrict or limit signs that are not specifically listed in the OMUTCD. Research has indicated that these types of signs do not have any significant impact on traffic safety. Supporting guidance from the Ohio Department of Transportation is available here.

11. What can I do to reduce the bump getting into my driveway?

The City does not allow residents to place asphalt, concrete, lumber, metal, etc. in the curb line to ease the bump getting into their driveways.  The only acceptable temporary solution would be a product manufactured specifically for this application (the only product the City is aware of is Bridjit, although others may exist and be perfectly appropriate).  These products may recommend bolting to the concrete; the City would not allow this.

Ultimately, the best, most permanent, solution is to hire a contractor to depress the curb and drive apron.

12. A train stopped and is blocking a railroad crossing. How do I report this?

Railroads operate within their own right-of-way.  Sometimes this means that public streets may be blocked by stopped trains.  The City is unable to directly address stopped trains.  However, motorists are encouraged to call the number posted on a blue sign at the railroad crossing gate to report a problem.  The crossing identification number is posted on the sign.  

Additionally, people are encouraged to use this online reporting tool.  The data gathered helps federal authorities track issues, but not clear the track in a timely fashion.

13. How do I request a Temporary Speed Indicator Sign?

Public Works temporarily places radar speed signs at locations around Fairfield at the request of residents.  These signs advise motorists of their speed to promote safe driving.  Residents can request a sign by calling 867-4200 or using the Report a Concern link on the City homepage. 

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Recycling Carts

Show All Answers

1. Is there a charge to upgrade to the larger recycling container?

No. The larger recycling containers are available to Fairfield residents at no additional cost.

2. Can I get more than one cart?

Yes. Additional recycling carts can be leased for $2.50 per month, billed quarterly. To order, please call Rumpke at 800-582-3107.

3. What should I do with my old red bin?

Please use it for an indoor recycling station or for storage. Rumpke will not be collecting old bins. However, if it is broken, please place it in your new recycling cart so that it may be collected and recycled.

4. What if my new recycling cart breaks?

The carts are under warranty. If your cart needs repairs or replacement, please contact Rumpke at 800-582-3107. Rumpke will exchange your cart on your normal collection day in 2 to 3 weeks, at no charge to you. Once you have called for a replacement, please leave your damaged recycling cart at the curb on your normal collection day after it is emptied so a Rumpke driver can exchange it. A new cart will not be delivered unless the old cart can be retrieved from the curb.

5. If I need a recycling cart, can I pick one up at the Fairfield Municipal building?

The city does not keep a supply of the recycling carts; however, we can assist in ordering you a new cart through Rumpke. Please note that there is an additional monthly charge for the use of multiple recycling carts.

6. If I move, can I take the recycling cart to my new address?

No. The recycling cart should stay at the address where it was delivered. If you move to a new location within Fairfield and it doesn’t have a recycling cart, please contact Fairfield customer service to have a new one delivered.

7. If my cart is lost, stolen or damaged, what should I do?

To report a lost or stolen recycling cart, please contact the Utility Billing Office at 513-867-5370 to request a Stolen Cart Form. Upon receiving this form, Rumpke will issue a new cart to your residence in 2 to 3 weeks at no additional cost.

8. I chose not to upgrade to the recycling cart, but I would like one after all. Can I still get one?

Yes, there is no additional cost. Please call 513-867-5300 to request your cart, or complete an online order form.

9. Do I need to separate recycled paper from cans and bottles?

No separation is needed. Everything can be placed loose in the same container. Rumpke uses single stream technology at its plant to separate materials collected at the curb. To learn more about the recycling process, please visit the Rumpke website.

10. I live in an apartment or condominium complex that does not have recycling. What should I do with my recyclables?

Apartments and/or condominium complexes may not be included in Rumpke’s contract with the City of Fairfield, and recycling containers may not currently be available to you with this new enhanced recycling cart program. Please check with your property manager on availability. If recycling is not available on-site, please use one of the many recycling drop boxes located in Butler County to recycle. Recycling Drop Box List

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Utility Billing

Show All Answers

1. How is my utility bill calculated?

Water and sewer charges are based on the amount of water consumed each month. The sewer rate is a flat rate of $4.64 per 1,000 gallons of water used. The water rate is based on a combination of a minimum charge (which is accessed according to meter size) plus a charge for additional water used. For questions about your bill, please call the Utility Billing Office at 513-867-5370 or visit the Utility Rates page.

2. Why is my utility bill higher than normal?

If your utility bill is higher than usual, a number of reasons could be the cause. Have you used water for outdoor purposes, such as a pool fill or watering the lawn? Have you had company or increased the number of people living in the home? Perhaps there is a leak that is causing your water usage to increase. For more details on utility charges and high bill investigation, visit the Billing Information page.

3. Why does sewer cost more than water?

The sewer rate is higher than the water rate because it is more costly to treat contaminated wastewater than to deliver clean water to residents. For more information on the City's utility rate structure, visit the Utility Rates page.

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Wastewater

Show All Answers

1. Who do I call if I have a sewer backup?

Call 513-858-7760 between 7 a.m. and 11 p.m. During normal business hours, your questions will be answered by a collection system employee. After 3:30 p.m. and until 11 p.m., the plant operator will take your call and contact an employee immediately to respond. During heavy rain events, calls will be responded to in the order they are received. During the hours between 11 p.m. and 7 a.m., contact the Water Treatment Plant at 513-858-7775.

2. My sanitary sewer is backing up. What should I do?

First, immediately stop all water usage, as backups are typically caused by plumbing problems within your home or business. Turn off washing machines, dishwashers, showers, and anything that uses water.

Second, after stopping all water usage, contact the Wastewater Treatment Facility at 513-858-7760 during the hours of 7 a.m. and 11 p.m. Your questions will be answered by a Wastewater professional and, if needed, a crew will be dispatched to the your home or business in a timely manner (during heavy rain events, calls will be responded to in the order they are received). During the hours of 11 p.m. and 7 a.m., contact the Water Plant at 513-858-7775. The Plant Operator will pass the complaint to the proper Wastewater personnel who will respond to the complaint.

3. Who do I call about odor problems in my home?

You may contact the wastewater plant at 513-858-7760 to ask questions about odors. A collection system employee will answer your questions and, if needed, send a crew to your home. The employee will also be able to tell you if the collection system is cleaning lines in your area that may cause a temporary odor. Most odor problems are caused by a dry trap, adding water to all your traps usually eliminates the odor.

4. Who do I call about storm sewer problems?

The City's Public Works Department maintains storm sewers. You can call them at 513-867-4200. Storm sewers are identified as the large grates in streets and near curbs.

5. I see raw sewage coming out of a manhole. What should I do?

This is called a Sanitary Sewer Overflow (SSO) and needs to be reported immediately. During the hours of 7a.m. and 11p.m., contact the Wastewater Treatment Facility at 513-858-7760, and during the hours of 11p.m. and 7a.m., contact the Water Plant at 513-858-7775.

6. Is my home or property connected to the sanitary sewers?

To find out if a specific home or business is connected to the City of Fairfield's sewer system, please call 513-858-7760. This service is free to anyone who calls.

7. Why do collection crews cross my property?

It is unfortunate that in some cases utilities are located behind or adjacent to home or business owner's property. The Wastewater Collection Division has to access the sanitary sewer manholes to perform routine and emergency maintenance. Easement agreements are written so that we are allowed to cross the property to perform the work. The Wastewater Collection Division makes every effort to contact the property owners when it is necessary to enter private property to perform the work.

8. How can my sewer lateral be accessed?

Your sewer lateral can be accessed through your clean-out. A clean-out is typically found in your basement, or outside property where the lateral exits your home or business. A clean-out typically has a threaded cap 4 inches to 6 inches in diameter.

9. I can smell sewer odors in my house, what is causing this?

Sewer odors can be caused by a number of things, a dry trap, blocked vent stack, cracked pipes, or a sour garbage disposal. If it's a blocked vent stack or cracked pipe, a plumber will need to be contacted. Sometimes a garbage disposal will go sour, grinding up ice-cubes in the disposal will take care of this problem. The most common cause of sewer odors in your home or business is a dry trap. Traps will dry out more frequently in the winter months, by simply adding water to all the traps in your home or business typically will eliminate the odor.

10. I can smell sewer odors outside my house, what's causing this?

During the hours of 7 a.m. and 11 p.m., contact the Wastewater Treatment Facility at 513-858-7760. Your questions will be answered by a Wastewater professional, and a crew will be dispatched to your home or business in a timely manner (during heavy rain events, calls will be responded to in the order they are received). During the hours of 11 p.m. and 7 a.m., contact the Water Plant at 513-858-7775. The Plant Operator will pass the complaint to the proper Wastewater personnel who will respond to the complaint.

11. I have experienced a sewer backup. How do I clean and disinfect the area?

Please view this procedure for cleaning "flooded basements".

Clean-up Procedures for Flooded Basements (PDF)

12. I recently had a sewer backup in my house. What caused it?

On Monday through Friday, during the hours of 7 a.m. and 3:30 p.m., contact the Wastewater Treatment Facility at 513-858-7760. The collection department will make an appointment with you to come to your home or business and perform a miniature camera inspection on your sanitary service lateral and diagnose the problem. This is a free service for our community.

13. What causes sewer backups?

Lots of things can cause a sanitary sewer to back up. Sometimes people flush things down their toilet that are not meant to be flushed. Cooking grease can build up on the walls of your sanitary sewer lateral over time if it's disposed down your drain. But the most common cause for a backup is roots. Trees and shrubs need water and nutrients, and what better place than a sewer lateral. The roots will enter the lateral through the joints in the sewer pipe, the roots will grow, and eventually plug the pipe solid. 

Sewer Root Control page.

14. What is my responsibility for the sewer as a home or business owner compared to the City's responsibility?

It is the home or business owner's responsibility to maintain the sewer lateral from the home or business to the sewer main. It is the City's responsibility to maintain the sewer main.

15. Who do I call if the sewer backup is my responsibility?

A plumber or drain cleaning company.

16. What is a sewer lateral?

A sewer lateral is a sewer pipe that connects your home or business to the sanitary sewer main.

17. I need to repair or replace my sewer line. What should I do?

This can be very costly, please give us a call at the Wastewater Treatment Facility at 513-858-7760, as we may have some suggestions or alternatives for you to consider. If you do need to have repair or replacement preformed, only a licensed plumber by the City of Fairfield can perform the task. Any plumber can apply for a license at the: Wastewater Treatment Facility 4799 Groh Lane Fairfield, OH 45014

18. Where is the Wastewater Treatment Facility located?

We're at 4799 Groh Lane, past Waterworks Park, and just past the Fairfield Youth Football fields adjacent to the Great Miami River.

19. What are the hours of operation for the plant?

A Plant Operator is on staff from 7a.m. to 11p.m., seven days a week.

20. Can I visit the plant?

Sure, just give us a call Monday through Friday, 7 a.m. to 3:30 p.m., at 513-858-7760, to set up a plant tour.

21. Does water from the storm drain system go through the Wastewater Plant as well?

Our collection system is designed for sanitary sewage only. But unfortunately during heavy rain periods, storm water will infiltrate our system.

22. Where does the water leaving the wastewater treatment plant go?

We discharge our final effluent into the Lower Great Miami River.

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Water

Show All Answers

1. Who should I contact if I experience problems with my water?

Questions concerning your water can be directed to 513-858-7775 between the hours of 8:00 a.m. and 5:00 p.m. For emergencies after business hours, you may also call the Water Division at 513-858-7775.

2. Where do I call to report a possible water main break?

Please call the Water Division at 513-858-7775 at any time.

3. Where can I report a leaking fire hydrant?

To report a leaking or otherwise defective fire hydrant, please contact the City of Fairfield Public Utilities Water Division at 513-858-7775.

4. I see little blue flags with your telephone number in my area. What does that mean?

It means that there is probably an underground utility in your area that needs repair. The blue flags mark the location of our water main. This is a safety precaution so that our water main does not get damaged during the excavation to make the repair.

5. Where is the Fairfield Water Treatment Plant located?

We are located at 5021 Groh Lane beside Water Works Park.

6. What are the hours of operation for Fairfield's Water Treatment Plant?

The water plant is staffed 24 hours a day seven days a week.

7. What is the source of the City of Fairfield's drinking water?

The City of Fairfield gets its drinking water from the Great Miami Buried Valley Aquifer. The City has six deep wells to pump the water from the underground aquifer to the Water Treatment Plant.  

8. How do I get information about the quality of the water produced by the Fairfield Water Treatment Plant?

During the first half of each year, the City of Fairfield issues our Consumer Confidence Report (CCR) to the citizens of Fairfield providing the results of our drinking water analyses for the past year. The USEPA and the OEPA set the water quality standards for safe drinking water. The water produced at our plant consistently meets or exceeds all of these requirements. If you have any questions about water quality, you may call the Water Division at 513-858-7775. Consumer Confidence Reports

9. What is the pH of Fairfield's water?

The average pH of Fairfield’s water is 8.6 standard units (s.u.)

10. What is the hardness of Fairfield's water?

The average hardness of the water is 128 milligrams per liter or 7.2 grains per gallon.

11. If my water has an odor, what should I do?

Sometimes odors that seem to be coming from the water out of the faucet are actually coming from the drain. If your water seems to have a "sewer" odor, you may want to fill a glass with water and take it to another room. If the odor is not present in the other room, then the odor is probably coming from the drain. Cleaning the drain should help correct the problem.

12. Why is my water rusty?

Hydrant flushing, main breaks, fire-fighting, or maintenance can stir up minerals in the lines causing the water to become rusty yellow or brown in color. The rusty water will usually clear up within a couple of hours after the line has been repaired or the hydrant has been closed. If the rusty water is in your lines, you will need to run the water for several minutes until the water becomes clear. A rust remover can be used to remove stains from any laundry done during the rusty water occurrence.

13. Why is there a pink ring or a dark ring in my toilet?

Bacteria, fungus, and mold spores normally found in the air can cause rings in your toilet bowl. Wet surfaces provide an ideal environment for these organisms to live and reproduce quickly, growing together to form a ring. The color of the ring depends on the type of bacteria, fungus, or mold that settles on the wet surface.

You can easily remove the rings with common household cleaners and a toilet bowl brush. Keeping the toilet lid closed as much as possible will help minimize the number of spores that can enter the toilet and reduce the amount of light that the spores need for growth.

14. Why does my water look cloudy?

Cloudy water is generally caused by dissolved air bubbles in the water. The air bubbles are harmless. They may be caused by pressure changes, temperature changes, or faucet aerators. If you fill a glass with water and the air bubbles clear from the bottom of the glass toward the top of the glass, then the cloudiness is caused by air bubbles.

15. Should I buy a home water softener?

The choice to buy a home softener is a personal choice. The water plant produces a balanced water that is moderately hard. The water is balanced to promote neither depositing on the pipes nor corrosiveness to piping. The benefit of a home softener is an appreciable savings in the consumption of soap and cleaning action. The disadvantage is that zero hardness is corrosive.

Also, those individuals needing to watch their consumption of sodium should be aware that a water softener increases the amount of sodium in the water, and, therefore, in their diet when they drink the water. The homeowner should monitor and blend the water to protect piping. The water plant neither promotes nor discourages the use of water softeners.

16. What causes pinhole leaks?

There are many factors which may contribute to pitting in pipes according to national experts. They include improper electrical grounding, substandard pipe manufacturing, improper installation, and excess plumbing flux.